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Answers - Q: Why should I outsource my billing? A: On the average, it costs $11 to file a paper claim. Besides this, there are other expenses - the cost of staff, training, turnover, hardware and software costs (AMC, tech support charges) and your invaluable time. By outsourcing your billing to us, you get benefited by increased reimbursement, reduced revenue cycle and cost savings on billing efforts. And all this comes with No worries (we worry for your reimbursement). Q: For which all insurance companies does MediXperts undertake billing? A: We handle all insurance companies. Most commercial insurance companies, as well as Medicare, Medicaid and BC/BS, accept electronic claims. However, there are still some companies that are not set up to receive electronic submissions. In these cases the claim will be sent on paper. Q: Can MediXperts handle multiple medical specialties within a single practice? Yes, we incorporate state of the art technology and the most effective billing techniques available to handle multiple physicians within a practice. Q: Is MediXperts HIPAA Compliant? A: Yes. All operations and programs of MediXperts are 100% HIPAA compliant. We follow rigorous implementation of HIPAA program and regular training. Our compliance programs are designed to keep our team members updated on HIPAA and other regulatory compliance policies. (read more ... ) Q: How does MediXperts ensure Information Security and Regulatory Compliance? A: The offices and delivery centers of MediXperts are organizationally structured to comply and adhere to all HIPAA regulations and security guidelines. MediXperts' delivery centers have state-of-the-art Information and Data Security measures. Confidentiality of patients' records is ensured with use of Enterprise Software and using Secure VPN (Virtual Private Network). MediXperts' center has Disaster Recovery Plan in place for any eventuality. (read more ... ) Q: Will you need to take any patient data out of my office? A: Patient data will never leave your office. We use secure Virtual Private Network (VPN) to connect to your office and work through that. Any information we need, we would contact your office manager and request it by either fax or phone. Only information that is pertinent to filing the claim is necessary. All patient information is kept in the strictest of confidentiality and is only used for billing purposes. We will only have access to what you give us access to. Q: Do I need to replace my billing software? A: NO. We have experience of working on most popular billing software. And we shall use your existing billing software, unless you have specific reason to change your software. (read more...) Q: How can MediXperts improve my cash flow? A: We challenge all rejected claims and dramatically reduce your accounts receivable. We file most claims electronically, which maximizes your insurance claim reimbursements to the shortest possible time. We eliminate the overhead expense associated with insurance billing such as salaries, vacations, sickness, training, turnover, office space, computer hardware and software, and other operation necessities. In many cases this can result in substantial savings of 60% or more. Q: Where do my reimbursements go? A: All remittances / payments will go directly to your Practice. Q: How do I get started with MediXperts? A: Getting started is an easy one-step process. Fill out the form by simply telling us your personal information and we shall revert back to you. We shall contact you by phone or email (your preference) with more details about our customized solutions for you. Once we learn more about your requirements, we analyze these and prepare a Complete Solution for you and send you a proposal on this. (read more ...) Q: How complex is it to migrate from my present biller to MediXperts? A: Process Migration by MediXperts has been successfully tested and implemented over the years. Medixperts specializes in seamless integration of your existing workflow with our solution. The process migration is a three stages method. . Once our proposal is accepted by you, we initiate a pilot program for you, where we showcase our capabilities on billing, coding and A/R. During the pilot project, we migrate your Complete Billing requirements to our Solution. (read more ...) Q: Does MediXperts do complete follow up of my claims? A: Yes, we provide end to end billing solution. We follow up on every claim until it is either paid or declined with a satisfactory explanation from the carrier. Q: Do you handle in-patient billing too? A: Yes, we handle in-patient and out-patient billing. We are expert at HCFA-1500 and UB-92 based claims. Q: Which specialties does MediXperts handle? A: We have experience of handling almost all specialties – General Practitioner, Cardiology, Radiology, Neurology, Infectious Diseases, Internal Medicine, Pathology and Oncology.
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